LEGAL DOCUMENT
Privacy Policy
Privacy Statement
At Living Systems Health, we are committed to protecting your privacy. This Privacy Statement outlines how we collect, use, and safeguard your personal and health information in accordance with Australian Privacy Principles | OAIC and healthcare regulations.
Information Collection
Living Systems Health is required to collect personal and health information from you for the primary purpose of providing safe, ethical, and effective therapeutic and psychosocial support services.
To provide appropriate assessment, support, and ongoing care, information may be collected relating to your personal history, health, wellbeing, goals, and current circumstances.
How We Use Your Information and Data
Your information may be used for the following purposes:
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providing therapeutic, psychosocial, and support services;
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maintaining clinical records and documentation;
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appointment scheduling and practice administration;
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invoicing and payment processing;
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communication with referrers or other professionals involved in your care, where consent has been provided;
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professional supervision and consultation processes using de-identified information where possible;
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meeting legal, ethical, and professional obligations.
Where appropriate and with your consent, information may be shared with:
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your GP or medical practitioner;
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allied health professionals;
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support coordinators or case managers;
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schools or educational staff;
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other services involved in your care.
Information will only be shared with your consent unless disclosure is:
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required by law;
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necessary to prevent serious risk of harm to yourself or others; or
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required under mandatory reporting obligations.
Online Therapy and Digital Communication
All records are kept in secure, encrypted healthcare management systems. We implement strict administrative and technical safeguards to prevent unauthorized access or disclosure of your sensitive health data.
Living Systems Health primarily provides services online using secure telehealth and digital communication platforms. While reasonable steps are taken to protect your privacy and confidentiality, electronic communication and online services carry some inherent privacy and security risks.
By engaging in online services, you acknowledge and consent to:
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participation in telehealth or online therapy services;
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communication via phone, email, or secure online platforms for administrative and therapeutic purposes where appropriate;
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the collection and storage of electronic records relevant to your care.
You are encouraged to access online sessions from a private and secure environment where possible.
Sessions must not be recorded by either party without prior written consent.
Storage and Protection of Information
Living Systems Health takes reasonable steps to securely store and protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Records may be stored securely in electronic and/or paper format in accordance with Australian privacy legislation and professional record-keeping obligations.
Your information will not be disclosed to overseas recipients unless required for secure digital service provision and appropriate privacy safeguards are in place.
Records will be retained and securely destroyed in accordance with relevant Australian legal and professional requirements.
Your Rights
You may request access to your personal information or clinical records in accordance with applicable privacy legislation.
If you believe any information held about you is inaccurate, incomplete, or outdated, you may request correction of that information.
In some circumstances, access to information may be limited where permitted by law. If this occurs, reasons for the decision and available options will be explained to you.